COB 19.5.1(c): the Insurer's claims item has no operative words

COB 19.5.1(c) reads only "(including by terminating or avoiding a policy); and": there is no verb and no object. The parallel lists for Insurance Intermediaries (COB 11.7.6(c)) and Insurance Managers (COB 20.4.1(c)) read "not unreasonably reject a claim (including by terminating or avoiding a policy); and". Both the amending instrument and the consolidated text show the item with nothing before the parenthesis; it is already incomplete in Amendments No. 2 (2 December 2018), which inserted COB 19. The general claims-handling duty in 19.5.1(a) still applies.

Proposed correction

Please confirm whether COB 19.5.1(c) should read, as COB 11.7.6(c) and 20.4.1(c) do, "not unreasonably reject a claim (including by terminating or avoiding a policy); and", and amend the rule. Restoring the words adds a duty, so it needs an amending instrument rather than an editorial correction.

Jurisdiction

Kazakhstan — AIFC

Act

AIFC Conduct of Business Rules (COB), V17

Place

COB 19.5.1(c)

Record

Discrepancy

Class

Amendments

Where it arose

The amending act

Arxo's conclusion

Confirmed

Official text

Unchanged at last check

Last checked

2026-10-24

Evidence

Contradiction within the text. Quotations are verbatim from the official material; translations are ours and marked.

An Insurer must:

(including by terminating or avoiding a policy); and

not unreasonably reject a claim (including by terminating or avoiding a policy); and

(including by terminating or avoiding a policy); and

handle claims promptly and fairly;

How to check it without Arxo's tools

1. Open Conduct of Business Rules_V17 (with amendments as of 7 December 2025, which commence on 13 January 2026) and find COB 19.5.1(c); COB 11.7.6(c) (parallel rule for Insurance Intermediaries); COB V17 19.5.1(a). Compare the text with the quotation above. A copy is kept in this register: ae99fece8c925210-cob_v17_13.01.2026-1.pdf (SHA-256 ae99fece8c92521046670bbcf56bf4176715e22ece4779e4ba8b461a631793c6, copy of the official file).
2. Open Conduct Of Business Rules A2., with amendments as of 2 December 2018, commence on 2 December 2018 and find Amendments No. 2, inserted COB 19.5.1(c). Compare the text with the quotation above. A copy is kept in this register: e9854ad17038b657-cob_a2_02.12.2018.pdf (SHA-256 e9854ad17038b6576e3910da0808eb63798044691da4aeab0752173116b85839, copy of the official file).
3. The finding holds if the quoted passages read as shown and the comparison gives the result stated at the top of this page. If it does not, write to us with the record ID.

How this finding was made

AI agents read the official texts, turned the provisions concerned into executable rules and ran the comparison; they also drafted this record. A person at Arxo checked the finding and approved the report before it was sent (2026-10-27).

Responsible institutions

• Astana Financial Services Authority (AFSA) — author of the AIFC Rules

Reported to

Responses

No response recorded.

Documents and reproduction

• Conduct of Business Rules_V17 (with amendments as of 7 December 2025, which commence on 13 January 2026)
• Conduct Of Business Rules A2., with amendments as of 2 December 2018, commence on 2 December 2018

History

1. 2026-10-24Confirmed by Arxo
2. 2026-10-27Entered in the register
3. 2026-10-27Reported to Astana Financial Services Authority (AFSA) (e-mail)

Cite this record

Arxo Law, Arxo Findings Register, ARXO-2026-0081, https://arxo.io/findings/ARXO-2026-0081/ (status as of 2026-10-24). Data: ARXO-2026-0081.json.